Credit card -- Problem with a purchase shown on your statement -- Complaint #7492573
Complaint Overview
Complaint ID: 7492573
Company: Citibank, N.A.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Missouri
ZIP Code: XXXXX
Date Received: 2023-09-02T12:00:00-05:00
Date Sent to Company: 2023-09-02T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
On XX/XX/2023 on my citicash card ending in XXXX I disputed a charge from an XXXX for {$190.00} from XXXX. At the XXXX XXXX XXXX I had called an XXXX and gave them my Citi XXXX number I was not in XXXX When I went to the XXXX stand there was no XXXX which I had called and no message from an XXXX driver. When I received my statement there were two charges for {$190.00} from the XXXX XXXX. I talked to XXXX at Citi on XX/XX/XXXX at XXXX XXXX He said because I was a valued customer he would remove {$180.00} When I called next morning to pay my {$710.00} Citi bill the {$180.00} had not been removed Also XXXX said he had emailed me a letter about protesting the second XXXX {$190.00} charge as I had not received the original letter sent to me. From XXXX XXXX on XX/XX/XXXX I talked with three or four reps from XXXX and XXXX until XXXX XXXX mostly waiting on hold.. I told them I had memorized the card ending in XXXX and wanted to keep that credit card number. Also I did not want the hassle of calling ten companies to tell them because of a disputed charge I had to give them a new autopay CC number. XXXX the US supervisor who I got to after an hour took 15 minutes and removed the second {$190.00} XXXX charge and tried to help me keep the XXXX number I memorized, I am XXXX XXXX XXXX by the way. but he would have to go through fraud and I would have to get a new card to memorize and call the ten companies i have on autopay. After waiting another XXXX XXXX i got to Fraud in XXXX and they hung up on me. I am asking for the XXXX card to be reinstated and the removal of both {$190.00} XXXX charges I have disputed I spend {$100000.00} a year on credit cards and have an XXXX to XXXX credit score so I am worth keeping as a customer and having my request heard. Thank you XXXX XXXX PS I dont have these problems with XXXX
Frequently Asked Questions
What is Complaint #7492573 about?
Complaint #7492573 was filed against Citibank, N.A. regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-09-02T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.