Credit card -- Problem with a purchase shown on your statement -- Complaint #7491674
Complaint Overview
Complaint ID: 7491674
Company: Citibank, N.A.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Arizona
ZIP Code: XXXXX
Date Received: 2023-09-02T12:00:00-05:00
Date Sent to Company: 2023-09-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am a licenced XXXX, very careful about only using my own secure wifi and not clicking on or answering unknown calls or links, etc. Financial and account security is a priority in my life. I opened a Citibank XXXX XXXXXXXX XXXX XXXX approx 3 months ago. When I logged in to pay my bill on XX/XX/XXXX I noticed a {$7000.00} charge from XX/XX/XXXX that was not mine. It showed no vendor or time, only " XXXX XXXX XXXX XXXX XXXX de XXXX XXXX XXXX which according to XXXX is a payment processing service, XXXX. I have emailed them with no response. I received no communication from Citibank about this, no alerts, text, emails, or phone call regarding this unusually large charge. I contacted Citibank immediately on XX/XX/XXXX and filed a dispute on the fraudulent charge and subsequently XXXX follow up calls, the last XXXX to their dispute department at XXXX and the fraud dept at XXXX. On my last call XXXX, they asked me to help them find a phone # for the fraudulent charge, it was at this point that I became concerned that Citibank has no idea what it is doing in investigating fraud. I know the technology is available to scan my card while out in public, but that is not the reason for contacting you. Aside from Citibank 's poor level of service in regards to crediting the charge back ( they haven't yet ), the other reason for my contacting you today is that Citibank appears to have suffered a security breach and compromised my information, which they have denied. On XX/XX/XXXX I received a text requesting I call Citibank at XXXX, an email that looked completely like an email from Citibank, and an automated voicemail identifying as Citibank asking me to contact them to discuss my fraud dispute and listing my credit card #. I didn't click anything, and googled the # and it was not from Citibank. I then called Citibank directly and they verified that XXXX is not a valid number for them. How did my card #, personal email, and phone # get out?
Frequently Asked Questions
What is Complaint #7491674 about?
Complaint #7491674 was filed against Citibank, N.A. regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-09-02T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.