Credit card -- Getting a credit card -- Complaint #7489903
Complaint Overview
Complaint ID: 7489903
Company: Continental Finance Company, LLC
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-Issue: Problem getting a working replacement card
State: Michigan
ZIP Code: 49426
Date Received: 2023-09-01T12:00:00-05:00
Date Sent to Company: 2023-09-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I applied and was accepted. They said they sent me a card but I never received it. I changed my address with them and verified my new address more than 4 times. Repeatedly called to have card sent to me and was told I needed to keep verifying my address. I have already done this 4-5 times now and they have my correct address on my account but I have never received my card. I keep calling and keep being told they will send it but they do not send one. They show I have a card on my account, they show my address is correct, but will not send me my card.
Frequently Asked Questions
What is Complaint #7489903 about?
Complaint #7489903 was filed against Continental Finance Company, LLC regarding Credit card specifically about Getting a credit card. It was received by the CFPB on 2023-09-01T12:00:00-05:00.
How did Continental Finance Company, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Continental Finance Company, LLC?
Yes, visit the Continental Finance Company, LLC company profile at readthecomplaint.com/company/continental-finance-company-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.