Money transfer, virtual currency, or money service -- Money was not available when promised -- Complaint #7484432
Complaint Overview
Complaint ID: 7484432
Company: Bank Of America, National Association
Product: Money transfer, virtual currency, or money service
Sub-Product: International money transfer
Issue: Money was not available when promised
State: Idaho
ZIP Code: 83338
Date Received: 2023-08-31T12:00:00-05:00
Date Sent to Company: 2023-08-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I was supposed to receive a wire transfer from a customer. The customer sent a wire transfer from their bank in XXXX on XX/XX/2023 in the amount of {$1200.00} USD that was to be delivered to my business account in the United States. They forwarded the transaction reference number to me and asked me to confirm with them when the money was received. I have not received the money in my business account. I have been to my bank two times to ask them to help me locate the funds. All they show is nothing has been delivered and nothing was declined. Bank of America has not tried to forward the money to my account. Today is XX/XX/2023 and I still have not received the money in my account. The money that was sent from XXXX used Bank of America to forward the funds to my bank however, Bank of America did not forward the funds to my bank. I do not have an account with Bank of America and so I can not speak with a live person when I call their numbers listed for contacting them for help.
Frequently Asked Questions
What is Complaint #7484432 about?
Complaint #7484432 was filed against Bank Of America, National Association regarding Money transfer, virtual currency, or money service specifically about Money was not available when promised. It was received by the CFPB on 2023-08-31T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.