Checking or savings account -- Closing an account -- Complaint #7479571
Complaint Overview
Complaint ID: 7479571
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: CD (Certificate of Deposit)
Issue: Closing an account
Sub-Issue: Fees charged for closing account
State: Oregon
ZIP Code: 97124
Date Received: 2023-08-30T12:00:00-05:00
Date Sent to Company: 2023-08-30T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I opened a 12 months CD with bank of America in the month of XXXX. Few months later, in the month of XXXX, i needed to access the funds, so i closed the account. Not surprisingly, Bank of America subtracted the earned interest as the account was cancelled before the maturity term. In addition, to that, they charged me {$1000.00} fee for closing it early. I chatted with CD department representative, and they agreed that it happened in error and assured me that i will get my funds back. Unfortunately, that never happened.
Frequently Asked Questions
What is Complaint #7479571 about?
Complaint #7479571 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2023-08-30T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.