Checking or savings account -- Managing an account -- Complaint #7478717
Complaint Overview
Complaint ID: 7478717
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem making or receiving payments
State: Hawaii
ZIP Code: XXXXX
Date Received: 2023-08-30T12:00:00-05:00
Date Sent to Company: 2023-08-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I called Bank of America to have them place a temporary hold on my account so a creditor could not debit money from my bank account. First I talked with XXXX ( XXXX ) who transferred me to the Fraud Department. I spoke with XXXX, who said that BoA does not do temporary holds. I explained to her that XXXX does it ( I know other banks also do this ). She said she worked at BoA and knows a lot about its procedures. She said she can place a " balance hold '' on the account so any attempt to debit the account would result in an XXXX. I told her I don't want to be charged a XXXX fee by the creditor and the bank, she was not empathetic or understanding. So I asked for a supervisor and she placed me on hold for longer than 5 minutes, so I hung up.
Frequently Asked Questions
What is Complaint #7478717 about?
Complaint #7478717 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-08-30T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.