Credit card -- Other features, terms, or problems -- Complaint #7478521
Complaint Overview
Complaint ID: 7478521
Company: Jpmorgan Chase & Co.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Other problem
State: Florida
ZIP Code: 33563
Date Received: 2023-08-30T12:00:00-05:00
Date Sent to Company: 2023-08-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I overpaid my Chase Credit Card accidently, and called for credit balance refund on XX/XX/XXXX. I was told to watch my email for an approval and it would take 4 days. I asked to have the balance simply transferred to my Chase Bank Account. I called XX/XX/XXXX because I never got the email. I was told it was not processed on the XXXX, and I should watch my email for an approval message I should approve. On the XXXX I called again and the account representative said the credit was never processed, but they would send an approval within 4 days ( again, same story ) or they will just send me a paper check within 10 days. I called on XX/XX/XXXX to ask where is my money. I was told a refund was processed on XX/XX/XXXX and I will get the check on XXXX. This is 30 days after I made the initial request and has put a burden on me. The credit card statement says the money was refunded on XX/XX/XXXX but I continued to get the run around from account representatives on my refund. At present I do not have my refund. I feel Chase representatives have consistantly lied to me about the refund. I request CFPB help with the overpayment refund. Thank you, XXXX
Frequently Asked Questions
What is Complaint #7478521 about?
Complaint #7478521 was filed against Jpmorgan Chase & Co. regarding Credit card specifically about Other features, terms, or problems. It was received by the CFPB on 2023-08-30T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.