Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #7471999
Complaint Overview
Complaint ID: 7471999
Company: Jpmorgan Chase & Co.
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Fraud or scam
State: New York
ZIP Code: 11779
Date Received: 2023-08-29T12:00:00-05:00
Date Sent to Company: 2023-08-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2023 I received a text that money was being transferred out of my XXXX account to a person named XXXX XXXX. I called to let Chase know that it was fraud. Two charges totaling {$3500.00} were pending at the time of my call. Chase did not stop them and continued to take my information. I asked them to freeze my business account that the funds were being taken from. They said they couldn't freeze it. While we were on the phone another transfer from my XXXX was pending from XXXX XXXX again. They were able to stop this third transfer. I had to create a new account with a Chase representative because my security questions were compromised as well. I made a complete report with Chase and received a letter yesterday from Chase that the charges were authorized and I wouldn't get my money back. I called and went into the XXXX, NY branch today and they have not resolved this issue. I never allowed this transfer, do not know this person and was told by Chase to get a police report and look up the person. The person, XXXX XXXX, from my search, lives in Georgia and is an alias for someone else. A police report was filed today. I am awaiting a copy of XXXX XXXX made from XXXX XXXX XXXX. Chase was a complete disappointment and very unfair to me! I fraudulently lost {$3500.00} after being a loyal customer for 20 years! I've spent many hours unsuccessfully trying to have this resolved. Chase online was terrible and the fraud department was even worse. I will tell everyone I know not to use them and that they do not protect their customers. They offered to sell me additional protection for the future. There won't be a future with me, my husband, family and friends who will no longer be customers to this bank.
Frequently Asked Questions
What is Complaint #7471999 about?
Complaint #7471999 was filed against Jpmorgan Chase & Co. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2023-08-29T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.