Mortgage -- Trouble during payment process -- Complaint #7466123
Complaint Overview
Complaint ID: 7466123
Company: Rocket Mortgage, LLC
Product: Mortgage
Sub-Product: VA mortgage
Issue: Trouble during payment process
Sub-Issue: Escrow, taxes, or insurance
State: Ohio
ZIP Code: 44118
Date Received: 2023-08-28T12:00:00-05:00
Date Sent to Company: 2023-08-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I'm a XXXX veteran with a XXXX property credit. Instead of Rocket mortgage viewing the tax detail report sent over by XXXX XXXX here in Ohio. They assumed I didn't have a property tax, even doe they got the escrow taxes correct last year, they assumed I didn't have a property tax this year, so they weren't putting it to the side. Now from their error i have a shortage, which increase my payments by {$870.00} per month. I can't afford this new payment. I've never missed a payment, now an error on rocket mortgage will have me to foreclose.
Frequently Asked Questions
What is Complaint #7466123 about?
Complaint #7466123 was filed against Rocket Mortgage, LLC regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2023-08-28T12:00:00-05:00.
How did Rocket Mortgage, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Rocket Mortgage, LLC?
Yes, visit the Rocket Mortgage, LLC company profile at readthecomplaint.com/company/rocket-mortgage-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.