Credit card or prepaid card -- Trouble using your card -- Complaint #7424764
Complaint Overview
Complaint ID: 7424764
Company: U.S. Bancorp
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Trouble using your card
Sub-Issue: Can't use card to make purchases
State: California
ZIP Code: XXXXX
Date Received: 2023-08-18T12:00:00-05:00
Date Sent to Company: 2023-09-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I purchased a comprised XXXX XXXX XXXX XXXX XXXX XXXX Security code XXXX Exp XX/XX/XXXX on XX/XX/XXXX. I purchased from XXXX XXXX for XXXX. When I tried to activate it XX/XX/XXXX It showed a XXXX balance. I checked and somehow it was used at a XXXX store on XXXX XXXX CA on XX/XX/XXXX XXXX hours after I had purchased it. Long story short... I called the XXXX and spoke with some person names XXXX ( Im sure it made up ) I advised how can a card be compromised when sealed unless the store clerk or Tech savvy people inside visa are boosting peoples info before the package is unsealed? I got a XXXX response of would I like to fill out survey. I said no I need my money back. The person then gave me some fax number of XXXX. I did everything they wanted me to do and fax to prove I was the owner : 1 ) You need a valid drivers license or valid id 2 ) Copy of your visa card front & back. Make sure its a light copy so it can be readable. they say 3 ) Copy of your utility bill or something with your name and address on it. 4 ) Copy of orig. receipt of where you purchased then fax this XXXX along with the ID # they gave me XXXX XXXX Then a statement showing Please register this card under the name and address shown. Wait XXXX days for a response. I faxed 4 times and after all this no agent was willing to help. Every time I called on the status of a replacement card, they just gave me the runaround or hang up on you. There excuses were : You must fax your info with 200 % and XXXX shades lighter or some XXXX
Frequently Asked Questions
What is Complaint #7424764 about?
Complaint #7424764 was filed against U.S. Bancorp regarding Credit card or prepaid card specifically about Trouble using your card. It was received by the CFPB on 2023-08-18T12:00:00-05:00.
How did U.S. Bancorp respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against U.S. Bancorp?
Yes, visit the U.S. Bancorp company profile at readthecomplaint.com/company/u-s-bancorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.