Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #7406636
Complaint Overview
Complaint ID: 7406636
Company: Citibank, N.A.
Product: Credit card or prepaid card
Sub-Product: Store credit card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Massachusetts
ZIP Code: 019XX
Date Received: 2023-08-15T12:00:00-05:00
Date Sent to Company: 2023-08-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
We had disputed a charge on our Best Buy account in the amount of {$1600.00} for a stove that we purchased on XX/XX/XXXX. They resolved the dispute, but later reversed it and charged back to our account. This is a summary of the transactions/phone calls that took place and still not resolved. The stove purchased on XX/XX/XXXXXXXX was not working properly. I made an even exchange for the exact same stove however, I was not happy with the it and decided to purchase a different model stove, for less money. That delivery, installation and XXXX XXXX ( XXXX Unit-Stove that was exchanged ) was scheduled for XX/XX/XXXXXXXX and was completed. The {$1600.00} ( cost of first stove ) was not credited and the charge for the new stove, {$990.00} was now on our bill as well. As of XX/XX/XXXX, they closed the dispute, and it was NOT in our favor. They are stating that we still have that stove, so it was never returned by their driver when removed from my home. I've spent hours on the phone trying to resolve this, and every person I speak to, tells me it will be resolved, and I will have a confirmation email within XXXX hours, another person stated XXXX hours and the most recent call ( XX/XX/XXXXXXXX ) said I will definitely have confirmation email by XX/XX/XXXX. ( tomorrow ). If that driver did not return the stove, then I should file a police report as he removed it from my home and never returned it as Best Buy policy requires. I have documented all my communications with Best Buy Credit Services and also their sales Department. I am extremely frustrated as I can not continue to spend endless hours on the phone and not getting any resolutions. I don't know what else I can do. Please let me know what else you need from me to escalate this matter. Thank you.
Frequently Asked Questions
What is Complaint #7406636 about?
Complaint #7406636 was filed against Citibank, N.A. regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-08-15T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.