Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #7400605
Complaint Overview
Complaint ID: 7400605
Company: Synchrony Financial
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Florida
ZIP Code: 32835
Date Received: 2023-08-14T12:00:00-05:00
Date Sent to Company: 2023-08-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
Name on the credit card is XXXX XXXX XXXX XXXX XXXX XXXX On XX/XX/XXXX, I made a purchase of 3 " XXXX XXXX '' for {$600.00} to be performed at different times for the next few months after purchase. Prior to my purchase I met with " XXXX '' who promised immediate results of firming, wrinkle reduction, tightening of the skin and pore reduction. Lots of amazing claims in person as well as in their advertising. I told XXXX that I was on board if the claims were accurate and that the biggest hurdle she has was managing a clients expectations. She assured me there would be results. I began my treatments the next week and finished up the last treatment in mid XX/XX/XXXX. After the 1st treatment I got a text from XXXX XXXX to do a XXXX review, I said no I wanted to wait until my series of treatments were over to see if anything they told me in the consult or in their advertisements came true. They said that was fine. At that time I did not do a review. At the completion of my last treatment, I told my technician, I saw ZERO results and that I wanted to speak to a manager about it. XXXX the manager I orginally met with was not available so I called her the next day to discuss the matter. She called me back on XX/XX/XXXX. After a long discussion about me seeing no results she said she would consult the owner about a refund based upon the claims they made in the consult and advertising. The next day she left me a voicemail that they were not willing to do anything. With that voicemail, I filed a dispute with my Synchrony Bank Care Credit card and provided them all the advertising materials provided By Restore Hyper Wellness and my explanation of the timeline of events. On XX/XX/XXXX, I received an adjustment to my bill from Synchrony bank for {$600.00}. For me that concluded the matter. Then on XX/XX/XXXX, without explanation Synchrony Bank re-billed the {$600.00}. I immediately re-contacted them and was told someone would reach out to me in the next few days to address the matter. It is now XX/XX/XXXX and no word from Synchrony. I want the re-bill of {$600.00} reversed due to deceptive advertising and claims made by XXXX in the original consultation. Just a money grab.
Frequently Asked Questions
What is Complaint #7400605 about?
Complaint #7400605 was filed against Synchrony Financial regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-08-14T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.