Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #7395234
Complaint Overview
Complaint ID: 7395234
Company: Citibank, N.A.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Florida
ZIP Code: 33175
Date Received: 2023-08-13T12:00:00-05:00
Date Sent to Company: 2023-09-13T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
My credit card ending in XXXX is a XXXX XXXX and the issuer bank is Citibank. I complained about a charge of XXXX dollars that was posted on XX/XX/2023, to a XXXX XXXX XXXX in XXXX, XXXX. The bank did an " investigation '' and determined that I was responsible for that amount. I believe I can not be made responsible for the following reason 1- The merchant does not exist. I never went to a restaurant by that name. 2- In XXXX , it is illegal for a merchant to charge under a different name 3- I XXXX XXXX XXXX XXXX in XXXX and came out empty 4- I asked people and taxi drivers when I was in XXXX and no one know a restaurant by that name. 5- In my credit card statement the merchant does not show any address or phone number 6- The bank failed to tell me who they paid, no address, no phone number. It seems to me that they paid a ghost merchant.
Frequently Asked Questions
What is Complaint #7395234 about?
Complaint #7395234 was filed against Citibank, N.A. regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-08-13T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.