Credit card or prepaid card -- Other features, terms, or problems -- Complaint #7395192
Complaint Overview
Complaint ID: 7395192
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Other problem
State: Florida
ZIP Code: 34759
Date Received: 2023-08-13T12:00:00-05:00
Date Sent to Company: 2023-08-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
*See Attachments I am a Natural Person and Consumer, and writing you Chase Cardmember Service , Customer Service to DISPUTE and Put you on NOTICE of a BILLING ERROR. I received a Chase Freedom statement from you stating that I have a Minimum Payment DUE of {$2500.00}. It has a PAYMENT DUE DATE of XXXX and shows a NEW BALANCE of {$8900.00}. One BILLING ERROR being the {$2500.00} minimum payment you state is due for me to pay. The amount is showing a POSITIVE BALANCE, which is very DECEPTIVE and confusing. Please clearly explain HOW a Cash or Debit Card payment from ME, which is a positive amount, can be used as PAYMENT to pay down a POSITIVE BALANCE? Are you implying that A PAYMENT ( ALWAYS A POSITIVE AMOUNT ) will take the POSITIVE BALANCE to XXXX? ... .. ( see attachments ). Another BILLING ERROR 18 USC 8 states that ALL DEBTS, BILLS, CERTIFICATES OF INDEBTEDNESS, DRAFTS FOR MONEY ARE THE OBLIGATION OF THE UNITED STATES. According to this Federal Law, I XXXXXXXX XXXX XXXXXXXX, Natural Man, do not hold or owe ANY debt FOR ANY BILLS so please explain why you are sending me a form each month requesting I make a payment.
Frequently Asked Questions
What is Complaint #7395192 about?
Complaint #7395192 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2023-08-13T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.