Mortgage -- Trouble during payment process -- Complaint #7394842
Complaint Overview
Complaint ID: 7394842
Company: Gateway First Bank
Product: Mortgage
Sub-Product: VA mortgage
Issue: Trouble during payment process
State: Oklahoma
ZIP Code: 73012
Date Received: 2023-08-13T12:00:00-05:00
Date Sent to Company: 2023-08-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Please see attached. Our original complaint that we filed with the Attorney General is included. Since the complaint was filed our current provider is working on a loan modification, which will double our interest rate. They have also sent us a trial period payment plan that is {$1200.00} more than our original payment.
Frequently Asked Questions
What is Complaint #7394842 about?
Complaint #7394842 was filed against Gateway First Bank regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2023-08-13T12:00:00-05:00.
How did Gateway First Bank respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Gateway First Bank?
Yes, visit the Gateway First Bank company profile at readthecomplaint.com/company/gateway-first-bank to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.