Credit card or prepaid card -- Fees or interest -- Complaint #7383300
Complaint Overview
Complaint ID: 7383300
Company: Citibank, N.A.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Charged too much interest
State: California
ZIP Code: 95123
Date Received: 2023-08-10T12:00:00-05:00
Date Sent to Company: 2023-08-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX I got my account statement with an interest charge of {$78.00}. For the XXXX statement my pending balance was {$6000.00} which was paid in full on XX/XX/XXXX which is well before the due date of XX/XX/XXXX. This included the interest for my last month 's missed payment already. I checked with the citi representative on why I am being charged interest for the previous month 's balance when I paid it in full and before the due date and this is what I got in response - " When the statement balance is not paid in full, interest bills that month based on the daily interest accrued for that billing cycle. Then, on the following billing cycle, the remaining interest charge is billed. The remaining interest is the amount that accrued from when the last statement cycled until we received complete payment in full again. We require two consecutive payments be made in full on time for interest to stop accruing. '' This is when I learnt about Double Cycle Billing and also learnt that this is prohibited since the credit card act of XXXX. This is an unfair practice which is still being carried on without proper knowledge of the consumers since these terms are not published clearly and buried deep in the agreement. I urge the government to please take necessary action against big companies which keep on extorting money.
Frequently Asked Questions
What is Complaint #7383300 about?
Complaint #7383300 was filed against Citibank, N.A. regarding Credit card or prepaid card specifically about Fees or interest. It was received by the CFPB on 2023-08-10T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.