Credit card or prepaid card -- Other features, terms, or problems -- Complaint #7377837
Complaint Overview
Complaint ID: 7377837
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with rewards from credit card
State: New Jersey
ZIP Code: 07302
Date Received: 2023-08-09T12:00:00-05:00
Date Sent to Company: 2023-08-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I should be owed 7000 to 8000 points for my Chase Sapphire Preferred Anniversary Bonus. I had the card for over 1 year, and then I did a product change to a Chase Sapphire Reserve. However I was told that I was not eligible for the Anniversary Bonus because I no longer had the card during the benefit period. This is not listed in your Terms and Conditions as described here, on page 2 : https : //static.chasecdn.com/content/dam/card/rulesregulations/en/RPA0444_0477.pdf " To qualify for the 10 % anniversary points bonus each account anniversary year, your account must be open and not in default, as defined in your Cardmember Agreement, at the time of fulfillment. '' I fulfilled the requirements as stated. My credit account was not closed, not in default, and in good standing. I am a loyal customer and insulted that I am being nickeled and dimed over this. I advise you to update your terms and conditions if you want to continue screwing over customers like this. I am strongly considering moving all of my assets to different institution pending the action of this complaint. Thanks, XXXX XXXX
Frequently Asked Questions
What is Complaint #7377837 about?
Complaint #7377837 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2023-08-09T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.