Mortgage -- Trouble during payment process -- Complaint #7376874
Complaint Overview
Complaint ID: 7376874
Company: Jpmorgan Chase & Co.
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
State: Georgia
ZIP Code: 30252
Date Received: 2023-08-09T12:00:00-05:00
Date Sent to Company: 2023-08-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Our mortgage was sold from XXXX XXXX to Chase Mortgage effective as of XX/XX/XXXX. We made first mortgage payment of {$2100.00} to Chase on XX/XX/XXXX. Our mortgage with XXXX XXXX has never had an escrow account and we pay our own taxes and insurance. Prior to loan transfer from XXXXXXXX XXXX in XXXX & XXXX we were notified by XXXX that we had a lapse in coverage of homeowners insurance for 20 days from XX/XX/XXXX to XX/XX/XXXX. We contacted XXXX XXXX and our insurance company XXXX XXXX and advised there had been a mistake made by XXXX XXXX. We also provided a copy of a certificate of insurance from XXXX XXXX to XXXXXXXX XXXX which indicated on the form that XXXX XXXX made an error in the start date of coverage and that it should be XX/XX/XXXX. In the meantime, XXXXXXXX XXXX canceled the force placed insurance but transferred our loan with a balance of {$180.00} owed for escrow to Chase Mortgage. Chase mortgage processed our XXXX payment in the amount of {$2100.00} which is our P & I monthly payment and advised we would now have an escrow account for insurance and also pay the {$180.00} lapse in coverage. I have been communicating with Chase since XXXX to have the escrow account removed and was notified on XX/XX/XXXX that they have removed the escrow account ; however, they have now added the {$180.00} for a lapse in coverage to our monthly payment for a total of {$2100.00}. They have added {$15.00} per month to our payment to pay for the {$180.00} lapse in coverage we shouldn't have to pay because we never had a lapse in coverage. I have repeatedly explained this to Chase insurance department, escalation department and customer service department and somehow as a mix up between XXXX XXXX and Chase Bank XXXX, as the consumer, which hasn't done anything wrong is left to pay {$180.00} we don't owe. I want the {$180.00} removed from my mortgage payment and a letter stating the same. Please provide assistance to get this issue resolved. I believe we have a XXXX XXXX backed loan. Our loan number with Chase is # XXXX. I have uploaded the certificate of insurance from XXXX XXXX with information indicated the error was from their agent and the correct dates of coverage. This information was provided to Chase. If needed, I can provide you additional correspondence from Chase regarding this issue. Thank you advance for your assistance. XXXX and XXXX XXXX
Frequently Asked Questions
What is Complaint #7376874 about?
Complaint #7376874 was filed against Jpmorgan Chase & Co. regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2023-08-09T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.