Checking or savings account -- Managing an account -- Complaint #7371456
Complaint Overview
Complaint ID: 7371456
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: Texas
ZIP Code: 763XX
Date Received: 2023-08-08T12:00:00-05:00
Date Sent to Company: 2023-08-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2023 I deposited a check for XXXX and the check came from the treasury which was issued by thrift savings plan slssh XXXX it was from my dad he passed away last year and my XXXX brothers got the same check. When I deposited it into the chase atm it said had a ten day hold so on XX/XX/XXXX i called chase Bank because I had received a letter in the mail telling me chase wax suspending mu account due to fraudulent and suspicious activity chase Bank informed that they believe my check had been chemically washed and that I had typed my name in and so they wanted proof that the check was really mine and so I called tsp and the treasury department and they both told me that Chase could verify it in their system.so Monday XX/XX/2023 I called chase back and they told me that they had to talk to the treasury dept themselves and we'll I called the treasury department and they informed me that the check had already been cashed but chase admitted to cashing check still would not give the funds to me. So on XX/XX/XXXX I went back up to chase Bank and they finally copied the check stub from the check from the treasury department and I was told it was verified in their system but they still was saying they believed the checked to be fake even though they cashed it and told me they could hold money up to two years unless the treasury department issued a recall on the check which make chase send the funds to treasury dept and the last person I talk yo I said my XXXX brother didn't have any problem cashing their check with their bank.
Frequently Asked Questions
What is Complaint #7371456 about?
Complaint #7371456 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-08-08T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.