Credit card or prepaid card -- Fees or interest -- Complaint #7365227
Complaint Overview
Complaint ID: 7365227
Company: U.S. Bancorp
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Problem with fees
State: Louisiana
ZIP Code: 70503
Date Received: 2023-08-07T12:00:00-05:00
Date Sent to Company: 2023-08-07T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
US Bank business card - payment account was blocked by US Bank after XXXX bank errors drafting auto-payment. Due to the payment issues, late fees were assessed repeatedly, after which over limit fees began to be assessed because the late fees caused the account to go over balance. At no time were charges declined, nor were extra efforts made to have the payment account addressed or updated. Upon speaking with US Bank, they declined to remove the extraneous late and over-limit fees and every time I was transferred to speak with a supervisor, our calls were disconnected. Highly unscrupulous and predatory banking practices!
Frequently Asked Questions
What is Complaint #7365227 about?
Complaint #7365227 was filed against U.S. Bancorp regarding Credit card or prepaid card specifically about Fees or interest. It was received by the CFPB on 2023-08-07T12:00:00-05:00.
How did U.S. Bancorp respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against U.S. Bancorp?
Yes, visit the U.S. Bancorp company profile at readthecomplaint.com/company/u-s-bancorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.