Credit card or prepaid card -- Other features, terms, or problems -- Complaint #7359605
Complaint Overview
Complaint ID: 7359605
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with rewards from credit card
State: Puerto Rico
ZIP Code: 009XX
Date Received: 2023-08-06T12:00:00-05:00
Date Sent to Company: 2023-08-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2023 I tries using my Miles from my united XXXX XXXX card to book a hotel in XXXX. My credit card has a remaining statement balance ( in {$0.00} ) that was paid off in time and a total current balance of {$750.00} out of a total credit line of {$15000.00}. I have XXXX XXXX Miles available that could be used for booking hotels that are equal or under that amount with taxes and other fees or used partially with compensating the rest with money. I tries to use both option to book hotels through the united authorized website ( XXXX XXXX XXXXXXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) but Keep getting an pop up stating that I should choose another payment method. I proceeded to try using another hotel option and was still getting the same message. I then called the UnitedXXXX number on the back of the card to ask if they could help me to book the hotel using my miles, they said they could not and gave me their partner number for hotel bookings ( XXXX XXXX ). When I called them, they said they could not help me and proceded to tell me I should call the number on the back of the card I called them again and they told me to call chase customer service and Chase told me to call the Milage number. In the end no one was able to tell me why i could not use my Miles for booking the hotel and I had to book the hotel using the United Credit card with out any miles. I want to understand why Im not able to use my miles in one of the formats they say you can use them. I think they are not letting me use my miles and dont want to answer why...
Frequently Asked Questions
What is Complaint #7359605 about?
Complaint #7359605 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2023-08-06T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.