Credit card or prepaid card -- Other features, terms, or problems -- Complaint #7355968
Complaint Overview
Complaint ID: 7355968
Company: U.S. Bancorp
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with rewards from credit card
State: Texas
ZIP Code: XXXXX
Date Received: 2023-08-05T12:00:00-05:00
Date Sent to Company: 2023-08-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Hello, I applied for the US Bank Korean Air Skypass visa and was issued a credit card with an erroneous skypass #. This means that all my rewards points are going to an account that does not belong to me and that I do not have control over. I have submitted 2x tickets. 1 ticket was around the end of XXXX XXXX of this year and the second ticket was submitted at the end of XXXX of this year. These tickets were submitted to the department within US Bank that handles these requests. The tickets have the information for them to change the skypass # in my card to the correct one, which I have provided multiple times, which is : XXXX. This department can not be reached via phone and according to the supervisor I spoke to with today, not even they can call them, communication is all done through their internal ticketing system. My concern is that someone else may be enjoying my earned skypass miles and may have redeemed them and that I'm stuck with nothing. When I applied for the card, I supplied the correct number : XXXX but for whatever reason US Bank gave me the wrong number. To remedy this, I have tried claiming the erroneous number through Korean Air, but that is not allowed, as it does not match with my last name and birth date, which confirms that the erroneous number US Bank issued me belongs to another consumer. All I want is for US Bank to change my skypass # linked to my credit card to XXXX so I can use my miles that I have earned through my credit card usage. Any help will be greatly appreciated!
Frequently Asked Questions
What is Complaint #7355968 about?
Complaint #7355968 was filed against U.S. Bancorp regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2023-08-05T12:00:00-05:00.
How did U.S. Bancorp respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against U.S. Bancorp?
Yes, visit the U.S. Bancorp company profile at readthecomplaint.com/company/u-s-bancorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.