Credit card or prepaid card -- Other features, terms, or problems -- Complaint #7354808
Complaint Overview
Complaint ID: 7354808
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with rewards from credit card
State: Ohio
ZIP Code: 430XX
Date Received: 2023-08-04T12:00:00-05:00
Date Sent to Company: 2023-08-04T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I had ta Bank of America XXXX XXXX card and the account was switched to XXXX XXXX. When I received the letter I closed out all the Travel rewards I had been saving for a XXXX XXXX XXXX before the switch. I believe it was sometime in XX/XX/2022. I closed out all of it so I believe it was between XXXX XXXX XXXX XXXX XXXX I never received the voucher. I started calling and the BOA stated they would look into it. I kept calling and then around XXXX they stated I would have to deal with Comenity to resolve this issue. They could not talk to me since I did not have an active account with them. I called XXXX starting in XXXX and they opened a ticket and told me that BOA has 90 days to respond, call back in 90 days. I did, BOA never responded and they opened another ... and another. This has been going on since XXXX XXXX supervisor told me in XXXX that BOA will not respond to them. I just got a letter from XXXX stating since its been so long they are closing my complaint there is nothing they can do. I have spoke to XXXX and asked for a supervisor to call me and I have not heard back. It is not my fault BOA will not respond or talk to me and they are the ones who kept telling me call back in 90 days. I know this is BOA 's issue, they have my money, but I cant get anyone to take the time to look into it. I dont know if it was lost in the mail or just never sent, but either way I never received it. If it was mailed they should be able to see the check was not cashed but if no one will take the time to look into this issue and they dont care because I am no longer their card holder. Its not my fault they lost the XXXX account. Please help me resolve this.
Frequently Asked Questions
What is Complaint #7354808 about?
Complaint #7354808 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2023-08-04T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.