Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #7354285
Complaint Overview
Complaint ID: 7354285
Company: Citibank, N.A.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Texas
ZIP Code: 76018
Date Received: 2023-08-04T12:00:00-05:00
Date Sent to Company: 2023-08-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Formal Complaint - Citi Credit Card 's Failure to Protect Consumers and Unresolved Charges Dear Sir/Madam, I am writing to file a formal complaint with the Consumer Protection Agency concerning an ongoing issue with my Citi credit card and unauthorized charges made to XXXX XXXX XXXX XX/XX/XXXX XXXX and XX/XX/XXXX XXXX in the amounts of {$1700.00} and {$1100.00}, respectively. Despite my numerous complaints and substantial evidence proving that XXXX XXXX did not complete the promised repairs nor resolve the issue at hand, Citi Bank has failed to protect its consumers from unwarranted charges. The primary concern was a malfunction in my car 's air conditioning system, which persisted even after the services were supposedly rendered. As a result, I was compelled to return to XXXX XXXX on XX/XX/XXXX XXXX XXXX with the same recurring problem. The transactions in question were executed without my informed consent and are an egregious violation of consumer rights. I have diligently attempted to address this matter through Citi Bank 's customer service channels, providing substantial evidence and records of communication with XXXX XXXX. Regrettably, the resolution provided thus far has been inadequate, leaving me financially burdened and utterly dissatisfied with Citi Bank 's handling of the situation. I find it deeply disconcerting that Citi Bank has overlooked the glaring evidence presented to them, neglecting to rectify the unauthorized charges and protect its customers from such unjust practices. This incident not only undermines my trust in the institution but also raises concerns about its commitment to consumer welfare and satisfaction. I request that the Consumer Protection Agency conduct a thorough investigation into this matter, taking into account all pertinent evidence provided in the enclosed documentation. I urge you to hold Citi Bank accountable for its failure to safeguard its customers ' interests and to enforce appropriate measures to rectify this situation promptly. My pursuit of a fair resolution is not only in my best interest but also in the interest of all consumers who deserve the protection and integrity that reputable financial institutions should provide. I sincerely hope that the Consumer Protection Agency will act expeditiously and diligently to address this complaint and ensure that consumers like me are treated with the respect and consideration they deserve. Thank you for your time and attention to this matter. I anticipate a prompt response and a just resolution to this unfortunate situation. Yours faithfully,
Frequently Asked Questions
What is Complaint #7354285 about?
Complaint #7354285 was filed against Citibank, N.A. regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-08-04T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.