Checking or savings account -- Closing an account -- Complaint #7354178
Complaint Overview
Complaint ID: 7354178
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Funds not received from closed account
State: Michigan
ZIP Code: 48867
Date Received: 2023-08-04T12:00:00-05:00
Date Sent to Company: 2023-08-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I changed banks from Bank of America to XXXX on XXXX of XX/XX/2023. I called the National number for Social Security and made the change. The change did not go through, and was told to call the local office. I did and the information was updated. When I called Bank of America, they found out that the 10 day closing hold on the account had not happened and it would be expedited. That was on Tuesday, XX/XX/2023. The hold was removed on XX/XX/2023. I was told that they would be sending me a check for the left over balance of {$57.00} and the SSI check in the amount of {$910.00} for a total of {$970.00}. I got this from one person. The next one told me they would be sending the check back to Social Security. Then another person told me that a check has been sent out for the {$57.00}, but the SSI check has been sent back to Social Security. That was as of Wednesday according to the man I spoke with with today, and the {$57.00} has been sent out in the form of a check, he wasn't sure what was going on with the SSI check. He doesn't even have record of a Social Security check coming to them at all. Social Security has yet to receive, any thing from Bank of America and Bank of America keep giving me the run around about it or where it's coming from, another keeps telling it has been sent back to Social Security. They have done something with my SSI check and won't give me a straight answer as to what they've done with it. I need this money, and Bank of America isn't giving me anything to go with.
Frequently Asked Questions
What is Complaint #7354178 about?
Complaint #7354178 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2023-08-04T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.