Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #7354177
Complaint Overview
Complaint ID: 7354177
Company: Citibank, N.A.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Alabama
ZIP Code: XXXXX
Date Received: 2023-08-04T12:00:00-05:00
Date Sent to Company: 2023-08-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
My sister and I purchased som skin care products on a trip. My purchase would not got go through so the retailer said he would put my purchase on my sisters card. I dont remember signing anything for another purchase, I was charged for the product and my sister was charged for two. We later realized we got to purchased and paid for 3. My XXXX card has opened a dispute about 5 times and they give me reason to close the dispute because I didnt give them any information the next letter would say I didnt get the information to the on time. I was suppose to get and update after 73 hours but never did. This happened XXXX. Amount was {$200.00} and {$160000.00} is with Citi bank The company was XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX Case XXXX XXXXXXXX this company is so unprofessional. They have closed this account so no longer have the full credit card number.
Frequently Asked Questions
What is Complaint #7354177 about?
Complaint #7354177 was filed against Citibank, N.A. regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-08-04T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.