Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #7353974
Complaint Overview
Complaint ID: 7353974
Company: Remitly, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: International money transfer
Issue: Other transaction problem
ZIP Code: XXXXX
Date Received: 2023-08-04T12:00:00-05:00
Date Sent to Company: 2023-08-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I transferred {$1100.00} from XXXX to XXXX XXXX on XXXX XX/XX/2023 using Remitly which is a financial institution based in XXXX, Washington, United States. I was notified by the company that my money has been delivered to the recipient in XXXX XXXX the same day, however, after checking with the recipient, it was confirmed that they did not receive the money in their account. I contacted the customer service like 6 times, every time I call them, they just tell me that their partner bank in the recipient country has confirmed that the money has been transferred to the recipient 's bank. I even shared the bank statements of the recipient with the company to show them that the money was never transferred to the recipient account. Company always end the call by saying that someone from their specialized team will contact me but nobody does that. Its been XXXX weeks now, I have no idea where my money is and my family in XXXX XXXX is still waiting for it as it was for some emergency purpose. I would be grateful if Someone can help me with this issue, as It was a hard earned money and its so frustrating that I have sent it XXXX weeks ago and still its not received by the recipient and the Company is least bothered and very unhelpful.
Frequently Asked Questions
What is Complaint #7353974 about?
Complaint #7353974 was filed against Remitly, INC. regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2023-08-04T12:00:00-05:00.
How did Remitly, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Remitly, INC.?
Yes, visit the Remitly, INC. company profile at readthecomplaint.com/company/remitly-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.