Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #7349467
Complaint Overview
Complaint ID: 7349467
Company: Citibank, N.A.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Ohio
ZIP Code: 43110
Date Received: 2023-08-03T12:00:00-05:00
Date Sent to Company: 2023-08-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was charged on my citi credit card and have tried to resolve my complaints with Citi for many months with no assistance. I was originally charged {$100.00} four times for a few from XXXX XXXX for entry into the XXXX XXXX XXXX I was not aware that XXXX required an entry forum to entry the country until we arrived at the airport. We quickly searched how to do this and this company came up and charged a fee of {$100.00}. We had 5 people with us where 4 used the Citi Credit Card and one used XXXX credit card. I I quickly learned later that day that this entry forum is free by going to the XXXX XXXX 's official site. This is a scam and I disputed all 5 charges as I had no way to contact this company. The XXXX charges were credited by the company but they have not done so with the four charges made on the CITI card. I disputed this with CITI and provided proof of the XXXX refunded the {$100.00} on my XXXX credit card which proofs that they agree that I should not be charged for a free service. This company may offer other services but that is not the intent and why I feel scammed by this company. CITI has been unwilling to reverse the charges despite my numerous calls and documentation, and explanation. I have no way to dispute with XXXX as they have no phone number and not located in USA.
Frequently Asked Questions
What is Complaint #7349467 about?
Complaint #7349467 was filed against Citibank, N.A. regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-08-03T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.