Mortgage -- Trouble during payment process -- Complaint #7349194
Complaint Overview
Complaint ID: 7349194
Company: U.S. Bancorp
Product: Mortgage
Sub-Product: FHA mortgage
Issue: Trouble during payment process
State: Missouri
ZIP Code: XXXXX
Date Received: 2023-08-03T12:00:00-05:00
Date Sent to Company: 2023-08-03T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I RECEIVED NOTICE FROM US BANK HOME FORECLOSURE LAWYERS, XXXX AND XXXX, XXXX REGARDING MY MORTAGE NOT BEING PAID FOR 3 MONTHS AND NOTICE OF FOLECLOSURE ON MY HOME. I MISSED XXXX AND XX/XX/2023 PAYMENTS, I REACHED OUT TO XXXX XXXX XXXX FOR HELP. ONCE MY INFORMATION WAS RECEIVED FROM XXXX XXXX XXXX, I DID RECEIVE HELP WITH MY MORTGAGE ARREARS AMOUNT. THE AMOUNT PAID WAS {$3300.00}, THE TOOK CARE OF XXXX, XXXX AND XXXX PAYMENTS. US BANK PURPOSELY HELD ON THE PAYMENT FROM XXXX XXXX FOR 30 DAYS, THEY RECEIVED PAYMENTS ON/OR AROUND XX/XX/2023 FOR {$3300.00}, AND HELD THESE FUNDS UNTIL MY ARREARS AMOUNT REACHED 3 MONTHS. I HAVE RECEIVED SEVERAL NOTICES FROM THESE FORECLOSURE ATTONEY 'S XXXX AND XXXX, XXXX THEY ARE LOCATED IN XXXX XXXX. NOW THESE ATTORNEY 'S ARE TRYING TO ADD ADDITIONAL FEES FOR ME TO THEM FOR ATTEMPTING TO FORECLOSE ON MY HOME. THEY WANT ME TO PAID {$1000.00} IN ATTORNEY FEES AND PLUS A CHARGE FOR {$180.00}. I DON'T BELEIVE I SHOULD BE FORCED TO PAY ANY FEES FOR US BANK XXXX XXXX PURPOSELY HOLDING ON THE FUNDS THAT SHOULD HAVE BEEN RELEASED AND APPLIED TO MY MORTGAGE ACCCOUNT.
Frequently Asked Questions
What is Complaint #7349194 about?
Complaint #7349194 was filed against U.S. Bancorp regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2023-08-03T12:00:00-05:00.
How did U.S. Bancorp respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against U.S. Bancorp?
Yes, visit the U.S. Bancorp company profile at readthecomplaint.com/company/u-s-bancorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.