Mortgage -- Trouble during payment process -- Complaint #7348910
Complaint Overview
Complaint ID: 7348910
Company: Bank Of America, National Association
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
State: Georgia
ZIP Code: XXXXX
Date Received: 2023-08-03T12:00:00-05:00
Date Sent to Company: 2023-08-03T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2023 I received a letter from Bank of America stating they have removed PMI based on a loan to value of less than 80 %. I requested to have escrow removed based on XXXX of less than 80 %. I received a letter from Bank of America XXXX department stating my XXXX was 96 %. You remove PMI based on XXXX of less than 80 % but Bank of America XXXX department denied removing escrow based on XXXX 96 %. For Bank of America to hold my escrow account XXXX sounds like it benefits then financially. I requested the escrow removal on one day and the next day I receive this standard form letter with denial due to equity being 96 %. What kind of bank is this that operates like a scam. Bank of America is contradicting itself. The right hand doesnt know what the left hand is doing. Property address XXXXXXXX XXXX XXXX XXXXXXXX ga XXXX Sent from my XXXX
Frequently Asked Questions
What is Complaint #7348910 about?
Complaint #7348910 was filed against Bank Of America, National Association regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2023-08-03T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.