Checking or savings account -- Closing an account -- Complaint #7335861
Complaint Overview
Complaint ID: 7335861
Company: Citibank, N.A.
Product: Checking or savings account
Sub-Product: Savings account
Issue: Closing an account
Sub-Issue: Can't close your account
State: Pennsylvania
ZIP Code: 160XX
Date Received: 2023-08-01T12:00:00-05:00
Date Sent to Company: 2023-08-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2023 I attempted an online transfer money from my Citi Accelerated Savings to my personal checking, then close the account. The transfer was denied. I then called customer service, who instructed me to open a checking account, transfer the money from saving to the new checking account, then XXXX XXXX from the new account to my personal checking. After establishing the new Citi checking and attempting the XXXX XXXX, I was not permitted to do the transaction. I called Citi and spoke for XXXX hour and XXXX minutes ( XXXX call transfers ) and they concluded I can not transfer my money nor close my account. The last person I spoke with simply said " you'll have to find another way to get your funds. '' I then asked to be transferred to someone else, upon which I was told to call the number on the back of my ATM card. I repeated the request 3 times, and was not permitted to be transferred. So, there is currently over {$400000.00} stuck in my new Citi checking account for which I have no access.
Frequently Asked Questions
What is Complaint #7335861 about?
Complaint #7335861 was filed against Citibank, N.A. regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2023-08-01T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.