Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #7298925
Complaint Overview
Complaint ID: 7298925
Company: Synchrony Financial
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Minnesota
ZIP Code: 55811
Date Received: 2023-07-24T12:00:00-05:00
Date Sent to Company: 2023-07-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I recently signed up for a TJMaxx rewards card. Synchrony Bank is the issuer. I finally got my card and paid my bill of {$17.00} on XX/XX/2023. However, there is a withdrawal on my XXXXXXXX XXXX Checking Account for {$250.00} that Synchrony Bank completed on XX/XX/2023. This was not announced, was completely unauthorised, and they have been impossible to properly contact because they send me back to TJMaxx rewards when the issue is with the bank, not TJMax. I am currently disputing the charge with XXXX XXXX but am not okay with the outright theft that Synchrony Bank committed. It is nowhere in their terms and conditions and they quite literally just stole XXXX XXXX XXXX XXXX XXXX from me. There is no way they can explain it in which this was an accident.
Frequently Asked Questions
What is Complaint #7298925 about?
Complaint #7298925 was filed against Synchrony Financial regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2023-07-24T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.