Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #7297887
Complaint Overview
Complaint ID: 7297887
Company: Citibank, N.A.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: New Jersey
ZIP Code: 07111
Date Received: 2023-07-24T12:00:00-05:00
Date Sent to Company: 2023-07-24T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Back in XXXX, I purchased an airline ticket to XXXX ; the airline later went out of business without giving us back a refund, I contacted Citibank immediately informing them and requesting money back, they requested additional information provided me with a fax number where I could send thee documents I did, went on my trip. Upon returning I realized I haven't seen the credit so I contacted them only for them to say the wrong department number was given to me and they haven't received the documents. They provided me with said number. I asked for the now correct number which they give only for them to say after receiving the documents again that I am now outside of the time to file for a dispute {$1500.00} On XX/XX/XXXX, I purchased 2 tickets for XXXX my brother 's wedding stayed at XXXX XXXX XXXX. One room 3 adults, I should receive 2 beds, I received only one. They knew this at the front desk and assured me that this will be rectify shortly if not first thing in the morning. The morning came, I went back to the front desk they told me they are fully booked and didn't have any other room with two beds to move us to but will work on it before the end of the day. The end of the day came, nothing. The following morning is the wedding so I had no time to stop by the front desk. Suffice to say, at this point I'm still inside the room with one bed 3 adults. The place was infested with roaches, smelly carpet etc it was an awful experience and they mess up my vacation. I provided city with this information to city, they credited me at first then reverse the charge and now I'm stucked with a $ XXXX charge with ton high interest rate I'm not working and I'm a XXXX mom. I'm in distress.
Frequently Asked Questions
What is Complaint #7297887 about?
Complaint #7297887 was filed against Citibank, N.A. regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-07-24T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.