Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #7292068
Complaint Overview
Complaint ID: 7292068
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: New York
ZIP Code: 10016
Date Received: 2023-07-22T12:00:00-05:00
Date Sent to Company: 2023-08-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
WE NEED YOUR HELP! In late XXXX XXXX we were victims of a fraud. Our check for {$3700.00} mailed to XXXX XXXX was stolen and cashed by a third party through Bank Of America. Since XX/XX/XXXX, We have been trying to get that sum reimbursed. XXXX XXXX Bank states that they are not responsible but they are investigating the matter with the Bank of first deposit XXXX Bank Of America. At the beginning in XXXX XXXX, the case was going to be resolved in 120 days, as of today 200 days above the 120 days no resolution is in site. Bank of America when asked information about case XXXX they replay that they are still investigating the matter. The canceled check, the statements of XXXX XXXX Bank, the investigation by the District Attorney 's office of NY, are proof that a fraud was committed. Both institutions are responsible : XXXX XXXXXXXX XXXX and Bank Of America because they released the funds! CAN YOU HELP US PLEASE? It feels like we have been given the run around because we are senior citizens... We are more that willing to appear in person and provide all the files including copy of the canceled check and correspondence from XXXX XXXX If you need more information please do not hesitate to contact us.
Frequently Asked Questions
What is Complaint #7292068 about?
Complaint #7292068 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2023-07-22T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.