Credit card or prepaid card -- Closing your account -- Complaint #7282284
Complaint Overview
Complaint ID: 7282284
Company: Synchrony Financial
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Company closed your account
State: Tennessee
ZIP Code: 37922
Date Received: 2023-07-20T12:00:00-05:00
Date Sent to Company: 2023-07-20T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I called several time to try and fix whatever issue they had, they also informed me several time I couldn't make a payment over the phone, I tried adding my new back to the account 10 times over a period of 5 months or longer.. I can not tell you how many time I called to ask why does this keep refusing to let me add my bank? No answers, I asked so how am I supposed to pay something you wont allow me too? They always told me i had to two a few days for it to go though. I again have repeated this over ten times or so, i asked my bank if they were rejecting it and they told me no.. So i eventually got someone who forced the process to take place, I made the payment, and two to three days later they revoked my payment??? No they closed the credit card and charged it to my credit report!..
Frequently Asked Questions
What is Complaint #7282284 about?
Complaint #7282284 was filed against Synchrony Financial regarding Credit card or prepaid card specifically about Closing your account. It was received by the CFPB on 2023-07-20T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.