Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #7281374
Complaint Overview
Complaint ID: 7281374
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Florida
ZIP Code: 33950
Date Received: 2023-07-20T12:00:00-05:00
Date Sent to Company: 2023-07-20T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
On XX/XX/2022 I wrote a personal check for {$12000.00} on my Chase bank account to " XXXX XXXX XXXX XXXX XXXX '' for accounting services. I mailed the check at a USPS branch. The check was stolen from the mail and did not reach XXXX XXXX XXXX XXXX XXXX. I checked my bank statement and it showed that the check was altered with XXXX XXXX XXXX XXXX XXXX being erased and a XXXX XXXX written in. The alteration is plainly visible as the writing does not match the rest of the check. The check was fraudulently cashed at a XXXX XXXX XXXX branch subsequently. I made a claim with Chase bank to recover the funds and they in turn put a claim in to XXXX XXXX XXXX. I have made countless inquiries to Chase Bank with no luck. Chase bank says that XXXX XXXX XXXX will not respond to this claim. Now it seems that Chase has given up on this claim. XXXX XXXX XXXX should have made an enquiry on the authenticity of this forged check and contacted Chase or myself to determine it authenticity. They were negligent in not doing so and need to reimburse me for the lost funds. I filed a police report ( enclosed ) XXXX XXXX XXXX XXXX XXXX have verified in a letter that they did not receive the funds. ( enclosed ) Letters from Chase bank ( enclosed ) I looks like chase bank have given up on me. I tried contacting XXXX XXXX XXXX but without a file number I can get nowhere. Chase Bank will not give me a contact or a claim number at XXXX XXXX XXXX so I can follow up on this claim. Please help XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Florida XXXX Thanks
Frequently Asked Questions
What is Complaint #7281374 about?
Complaint #7281374 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2023-07-20T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.