Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #7275795
Complaint Overview
Complaint ID: 7275795
Company: Citibank, N.A.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: California
ZIP Code: 92395
Date Received: 2023-07-19T12:00:00-05:00
Date Sent to Company: 2023-07-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
First, Thank you for all your help! I'm taking the law class now hope I could make a different too. This is related to XXXX Submitted on XX/XX/24 The time when I reported the case. Citi card co. did credit me back {$5000.00}. So I did not included Citi credit card. However since then the credit is cancel and Citi requested me to pay {$5000.00}. I used 4 credit cards to purchase the service. 3 credit cards of {$45000.00} from XXXX XXXX XXXX XXXX XXXX. And {$5000.00} from Citi card, total of {$50000.00}. I have submitted to Citi of XXXX asked to re-investigate the disputed-XXXX Credit Card # XXXX But I have not get any answer since last week. Update information : I have discovered, XXXX is not her real name that signed the contract with me. XXXX XXXX XXXX is her name. It appears that she has committed fraud by sign the contract under false pretenses. I believed the contract should be consider void due to the fraud.
Frequently Asked Questions
What is Complaint #7275795 about?
Complaint #7275795 was filed against Citibank, N.A. regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-07-19T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.