Checking or savings account -- Managing an account -- Complaint #7275672
Complaint Overview
Complaint ID: 7275672
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Kentucky
ZIP Code: 40505
Date Received: 2023-07-19T12:00:00-05:00
Date Sent to Company: 2023-07-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
I'm more than one occasion I have put money in Chase Bank on my checking account a large deposit and the money has disappeared I know I haven't paid it because I was saving that money but the bank shows that I was they took that money some have them kind of way and I know it's in the house I want to point the finger but I am concerned the person that sent my account up seem to come from another bank and therefore it has access to my information. So I switch Banks to Chase from XXXX XXXX XXXX because I had a social security going in and all of a sudden XXXX XXXX XXXX dollars disappeared I added it up and I know because all I had was Social Security going in so then I go to XXXX and they claim that I had I spent my money I do not spend {$3000.00} a month except the fact that I was using XXXX and left to get back and forth to work I had {$2500.00} that I had not touched and even when I was using XXXX and I had like XXXX XXXX XXXX XXXX in my savings account with XXXX this money did not just disappear so I added it up it comes out about a {$5500.00} to {$6000.00} that just disappeared out of my account that I did not spend and recently I just went to the bank yet on Saturday and XXXX XXXX XXXX XXXX and I had charges for {$96.00} and which I had canceled the account and I still had charges and I had XXXX {$9.00} charger and no XXXX charges should have been on there at the same time even if I had joined some Club and they said that these charges have been on there recently well I did not I have the printout I've been checking my account it's just about every week and I'm not going to say I do it everyday but I was checking it every other day to check and see where my money was going and money was being dispersed somewhere it wasn't showing up in my account and it wasn't showing that I had taken it out but it was gone and they claimed I was spending $ over {$3000.00} a month I did some printouts and I'm pretty sure that and this started last year around about the time I switched jobs all right before I switched banks but this money kept disappearing my money, I put a dollar account and I never saw the money sorry I mean I put a {$2900.00} check and never saw the money, sorry I'm trying to use XXXX XXXX and some of the words are not going in exactly the right way, but I am saying that I was depositing over {$1000.00} every XXXX weeks and money just kept disappearing. This was Chase Bank XXXX Kentucky XXXX XXXX
Frequently Asked Questions
What is Complaint #7275672 about?
Complaint #7275672 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-07-19T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.