Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #7275663
Complaint Overview
Complaint ID: 7275663
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: California
ZIP Code: 90008
Date Received: 2023-07-19T12:00:00-05:00
Date Sent to Company: 2023-07-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Chase Credit card had over XXXX XXXX charges for delivery amounting to over {$9700.00}. I called chase immediately to report and made a police report ( XXXX XXXXPD ) This credit card was stolen. The XXXX account belongs to XXXX XXXX who fraudulently stole the credit card and along with his mother XXXX XXXX and father XXXX XXXX added my credit card to commit theft and fraud without any permission to their XXXX account. The time period went on from end of XX/XX/2023 through about XX/XX/2023 when i realized there were a ton of XXXX charges and the deliveries went to XXXX XXXX ( XXXX ) XXXX and XXXX XXXX ( XXXX ) XXXX ( XXXX XXXX XXXX non profit ) residence XXXX XXXX XXXX XXXX XXXX, CA XXXX. I noticed it while setting up a payment. I knew something was wrong. This isnt his first fraudulent theft stealing. They even stole from other women with money. I can verify XXXX and Chase Credit car verified that the XXXX account belongs to XXXX XXXX and XXXX XXXX.
Frequently Asked Questions
What is Complaint #7275663 about?
Complaint #7275663 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-07-19T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.