Checking or savings account -- Problem caused by your funds being low -- Complaint #7259866
Complaint Overview
Complaint ID: 7259866
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem caused by your funds being low
Sub-Issue: Overdrafts and overdraft fees
State: Washington
ZIP Code: 98052
Date Received: 2023-07-16T12:00:00-05:00
Date Sent to Company: 2023-07-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Good morning sir/mam, my name is XXXX XXXX and my maiden name is XXXX XXXX.I opened an account with bank of America in XXXX.When they first opened my account they merged my account with some bank other person who had the same name as mine. I realized when the woman directly sending messages to me and asking me who am i? i didnt know what was happening the very next day morning i went to the same branch where i opened my account and i told them the whole story. They said your account was mistakenly merged with the other person.Hows that possible when i provided my social.They somehow fixed it and i started operating my own account.Everytime i could see multiple fee or overdraft charges and and it happened XXXX times that once they took XXXX XXXX out of my account.I went to the branch and asked them where my money disappeared and they issued a ticket to investigate where could the money go but i never heard back from them and once it happened that an amount of XXXX got withdrawn from my savings account.It was a day before my marriage when people have plans and things to be done.On my wedding day i had to borrow l money from my friends because Bank of America let go my {$7000.00} from my savings account without notifying me.I dont know where any of the money go.After XXXX i didnt keep much money in my account and they were always putting overdraft charges and many other additional fee that i couldnt afford paying.One day i just got a letter that my account is in negative because i couldnt able to maintain the balance in my account.I couldnt open the account anywhere else for so many months because other banks used to say i have to pay the negative balance to bank of America to maintain the bank history.I am so terrified now i dont keep any account i have a fear they just take out our hard earned money.Recently i got to know that there were so many other victims like me who reported to the CFPB who are eligible for compensation from Bank of America.I would request a sincere help from CFPB to investigate if I am eligible for this compensation too.
Frequently Asked Questions
What is Complaint #7259866 about?
Complaint #7259866 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Problem caused by your funds being low. It was received by the CFPB on 2023-07-16T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.