Credit card or prepaid card -- Other features, terms, or problems -- Complaint #7257451
Complaint Overview
Complaint ID: 7257451
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with customer service
State: Florida
ZIP Code: 34293
Date Received: 2023-07-15T12:00:00-05:00
Date Sent to Company: 2023-07-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
We have repeatedly ( XXXX and XXXX, 2023 ) on the phone been instructed by Bank of America employees to give them the secret numbers from the back of our debit/credit cards as ID, but they have consistently quoted card numbers to us which are not ours, and never have been. This makes it extremely hard to identify yourself and to believe that you are actually talking to a real representative of the bank. Or there might be fraud from within the bank. Over the last few weeks the bank has first blocked our checking account for no reason, and recently one of my credit cards without any intelligible explanation so far. The details are provided in the attachments, i.e. two letters from the bank and our recent e-mail to the president of retail banking at Bank of America.
Frequently Asked Questions
What is Complaint #7257451 about?
Complaint #7257451 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2023-07-15T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.