Checking or savings account -- Opening an account -- Complaint #7257065
Complaint Overview
Complaint ID: 7257065
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Opening an account
Sub-Issue: Unable to open an account
State: Florida
ZIP Code: 33351
Date Received: 2023-07-15T12:00:00-05:00
Date Sent to Company: 2023-07-15T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On Monday, XX/XX/2023, I arrived at BOAfor my XXXXXXXX XXXX appointment, which I was more than half an hour early because I had mistakenly assumed that my appointment was at XXXX XXXX Upon arriving, I was greeted by a banker and I told her that I had a XXXX appointment Sometime after, the banker invited me and took my information. However, in the process, another banker stepped in to ask my name, which I told her and she informed me that my appointment was for XXXX and not XXXX I immediately retrieved all of my information from the banker, went back into the lobby to wait for my XXXX appointment Shortly after, the banker approached me the second time but this time she asked what was the purpose of my visit, which I told her : To open my business account then she asked to see my information, which I gave her : Updated XXXX XXXX & Tax ID #, which she took with her to the back somewhere? Sometime after, she returned to tell me I could not open a nonprofit account because I needed proof of additional paperwork. However, she said : If you were able to change the status in XXXX from nonprofit to for-profit, she would then open the account Furthermore, she said there was no need for me to stay for my XXXX appointment ..., to go make the changes on XXXX, from nonprofit to for-profit, and come she personally ... and handed me her business card However, I felt very uncomfortable and sensed something was very strange so I decided to call my son to share my experience. I also ask him if there was any way for me to make changes on XXXX to which he said no! I felt that I was discriminated against and so I decided to make a complaint to the back but they refused to deal with the matter correctly. Thank you XXXX XXXX
Frequently Asked Questions
What is Complaint #7257065 about?
Complaint #7257065 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Opening an account. It was received by the CFPB on 2023-07-15T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.