Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #7254469
Complaint Overview
Complaint ID: 7254469
Company: Citibank, N.A.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Florida
ZIP Code: 337XX
Date Received: 2023-07-14T12:00:00-05:00
Date Sent to Company: 2023-07-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
THIS IS NOT A THIRD PARTY ADMINISTRATOR SUBMITTING THIS CLAIM ON MY BEHALF. I AM SUBMITTING IT MYSELF. I am submitting this as a new complaint at the recommendation of one of your phone reps this morning. On XX/XX/XXXX, I submitted Case # XXXX, an ongoing dispute with Citibank regarding an unauthorized charge to my account. I have attached a copy of my initial complaint below. The CFPB received a response from Citi stating that they need authorization from me to proceed with my complaint and as a result the CFPB closed the complaint. I received a response directly from Citibank dated XX/XX/XXXX via email stating that they did not receive a response from me to a letter from them dated XX/XX/XXXX and because of that they were unable to proceed. ( I have attached a copy of the letter dated XX/XX/XXXX. ) With all due respect that simply is not true. I responded to their letter via email on XX/XX/XXXX. On XX/XX/XXXX I received a letter from Citi, requesting that I resend the information that I sent on XXXX because my letter was " damaged or separated during processing. '' It was further requested that the information be returned by XX/XX/XXXX. I resent the information on XX/XX/XXXX by email via two separate documents because the file was quite large. I also sent the file via certified mail, return receipt requested. I have verification from the Post Office that the parcel was picked up at XXXXXXXX XXXX on XX/XX/XXXX. Citibank further states in their XX/XX/XXXX letter that the merchant claims that I agreed to the their terms and conditions which is also not true. The merchant never discussed the charge with me that I am disputing. I have made numerous calls throughout this process to Citibank to try to ascertain the status of my complaint and quite frankly have just gotten the run around. Now they say it is too late for them to do anything. I would appreciate anything the CFPB can do to help me regarding this very frustrating issue.
Frequently Asked Questions
What is Complaint #7254469 about?
Complaint #7254469 was filed against Citibank, N.A. regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-07-14T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.