Checking or savings account -- Managing an account -- Complaint #7253726
Complaint Overview
Complaint ID: 7253726
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Georgia
ZIP Code: 30058
Date Received: 2023-07-14T12:00:00-05:00
Date Sent to Company: 2023-07-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
My name is XXXX I am the executor over XXXX XXXX XXXX. I have a complaint against Bank of America. XX/XX/2022 someone stole her check book and multiple people wrote checks that totaled $ XXXXShe contacted Bank of America in XX/XX/2022 to report what happened they gave her the run around. She contacted XXXX XXXX XXXX he works with Adult Protective Services to assist her with resolving this matter. He also contacted Bank of America and helped XXXX submit multiple claims to make sure that all the checks had been reported. Checks were also written on her ex husband XXXX XXXX and they refunded his money but did not refund XXXX 's money. Unfortunately, XXXX died XX/XX/2022 from a XXXX she was stressed out because of this situation. When she died I went to Bank of America in XXXX XXXX to see how we could get this matter resolved spoke to XXXX XXXX XXXX she told me that she remembered her coming in and reporting what happened. She told me that we had to get letters of administration before she could give us any information after we went through probate to become executors over her estate I went Back to bank of America. she gave me the estate departments number and told me I needed to contact them XXXX. I spoke to a XXXX she told me that they denied her claim because per their deposit agreement disclosure it requires customers to review their bank statements within 60 days which is not true she checked and reported those checks in XXXX the police report was filed XX/XX/2022. I have several claim numbers showing where she filed a claim to get this resolved she spoke with a XXXX and XXXX in the fraud department XXXX, XXXX, XXXX, XXXX. I have attached a copy of the police report people were arrested. She was an XXXX Veteran and a faithful customer to Bank of America it a shame to know that this is how they treat their elderly XXXX customers.
Frequently Asked Questions
What is Complaint #7253726 about?
Complaint #7253726 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-07-14T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.