Checking or savings account -- Opening an account -- Complaint #7253514
Complaint Overview
Complaint ID: 7253514
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Opening an account
Sub-Issue: Account opened as a result of fraud
State: North Carolina
ZIP Code: 282XX
Date Received: 2023-07-14T12:00:00-05:00
Date Sent to Company: 2023-07-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Bank of America on two separate occasions opened an account with my information without my permission. I have no history of any accounts with them and have never applied for an account. The account was applied for using an old address, oXXXX I have not lived at since XXXX. Occurrence one : I received an email that an application was approved on XX/XX/XXXX for a Bank of america XXXX XXXX balance banking account. I reported this to their fraud divisions and the account was closed. Occurrence two : I received an email that an application was in progress and then approved on XX/XX/XXXX for an XXXX XXXX balance banking account. I contacted them to close the account and report the fraud but I still received mail and email communications with them. The account has no deposits made on my behalf but it has not been closed and looks like no one is using it for fraud activity. I have not attempted to log in to the account at all.
Frequently Asked Questions
What is Complaint #7253514 about?
Complaint #7253514 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Opening an account. It was received by the CFPB on 2023-07-14T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.