Checking or savings account -- Closing an account -- Complaint #7253379
Complaint Overview
Complaint ID: 7253379
Company: First National Bank Of Pennsylvania
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Company closed your account
State: New York
ZIP Code: XXXXX
Date Received: 2023-07-14T12:00:00-05:00
Date Sent to Company: 2023-07-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
After having a checking account with them for several months, I believe they closed my account as I can no longer login to my account. I called up on XX/XX/XXXX to find out if my account was closed and if so what day my account was closed. The customer service representative said " it was a high risk call '' meaning my phone call about my account being closed was suspicious. He told me that a supervisor would call me back in 15 minutes. That was on XX/XX/XXXX and no one called me back. Today is XX/XX/XXXX and I still have not received a phone call.
Frequently Asked Questions
What is Complaint #7253379 about?
Complaint #7253379 was filed against First National Bank Of Pennsylvania regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2023-07-14T12:00:00-05:00.
How did First National Bank Of Pennsylvania respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against First National Bank Of Pennsylvania?
Yes, visit the First National Bank Of Pennsylvania company profile at readthecomplaint.com/company/first-national-bank-of-pennsylvania to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.