Credit card or prepaid card -- Fees or interest -- Complaint #7248634
Complaint Overview
Complaint ID: 7248634
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Charged too much interest
State: Illinois
ZIP Code: 602XX
Date Received: 2023-07-13T12:00:00-05:00
Date Sent to Company: 2023-07-13T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I have been a customer of Bank of America since XXXX. I had over {$21000.00} worth of charges on two different cards. On XX/XX/XXXX I called the bank to pay off the balance which was about {$3100.00}. The agent I spoke to told me this would make my balance {$0.00}. On XX/XX/XXXX I saw a {$30.00} balance posted to my account. I call the bank and spoke to an agent that told me this was the balance of the interest. I told this agent that if there was additional interest the 1st agent should have told me that so I could have paid it. I was very upset but polite. The 2nd agent told me she would escalate the ticket to see if the interest charge could be waived. Two days later I called back and the agent told me the waive had been denied. I ask her what the was the reason the request was denied and she couldn't give me an answer. Being a customer who always paid on time and customer sinceXXXX, I couldn't understand why they would denied such a small amount. Especially since the 1st agent told me there would be a zero balance and didn't mention anything about additional interest charges
Frequently Asked Questions
What is Complaint #7248634 about?
Complaint #7248634 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Fees or interest. It was received by the CFPB on 2023-07-13T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.