Checking or savings account -- Problem caused by your funds being low -- Complaint #7243438
Complaint Overview
Complaint ID: 7243438
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem caused by your funds being low
Sub-Issue: Non-sufficient funds and associated fees
State: Illinois
ZIP Code: 60426
Date Received: 2023-07-12T12:00:00-05:00
Date Sent to Company: 2023-07-12T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
Last year, some month in 2022, the company that I work ( XXXX XXXX XXXX, did not make an automatic deposit to my checking account in Bank of America. I explained that it was an error on the companys part and that it would take another two weeks for the company to pay. In the meantime, I had automatic deductions that were coming so I informed because I didnt want to incur overdraft charges. The banks representative said that I still would incur charges and that I should get proof from my company of the error on their part. I received a check voucher indicating the past earnings not received and submitted to BOA. BOA credit me for some of the charges. Also, there have been times where the bank would pay transactions over the amount of the funds available but at other times BOA would decline and fees would be charged regardless. There was never any type of disclosure mentioned or written that would indicate how it would be determined to pay or not to pay then assess fees. I do apologize for not being able to provide specific dates and times. I did not think to acquire paperwork at that time. XXXX XXXX
Frequently Asked Questions
What is Complaint #7243438 about?
Complaint #7243438 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Problem caused by your funds being low. It was received by the CFPB on 2023-07-12T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.