Credit card or prepaid card -- Struggling to pay your bill -- Complaint #7237533
Complaint Overview
Complaint ID: 7237533
Company: U.S. Bancorp
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Struggling to pay your bill
Sub-Issue: Credit card company won't work with you while you're going through financial hardship
State: Illinois
ZIP Code: 605XX
Date Received: 2023-07-11T12:00:00-05:00
Date Sent to Company: 2023-07-11T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX XXXX XXXX XXXX violated my hardship agreement. The agreement was for monthly payments in the amount of {$410.00}. In the last 2 months I had a total of {$1400.00} withdrawn from my checking account. ( {$410.00} XXXX + {$630.00} auto pay ). They are claiming that my auto pay was not cancelled in time however, they revoked my ability to cancel my auto pay. I requested to have the unapproved auto pay payment ( {$630.00} ) returned to me as my account is in good standing but they refused/rejected the request.
Frequently Asked Questions
What is Complaint #7237533 about?
Complaint #7237533 was filed against U.S. Bancorp regarding Credit card or prepaid card specifically about Struggling to pay your bill. It was received by the CFPB on 2023-07-11T12:00:00-05:00.
How did U.S. Bancorp respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against U.S. Bancorp?
Yes, visit the U.S. Bancorp company profile at readthecomplaint.com/company/u-s-bancorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.