Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #7237116
Complaint Overview
Complaint ID: 7237116
Company: Citibank, N.A.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: California
ZIP Code: 91202
Date Received: 2023-07-11T12:00:00-05:00
Date Sent to Company: 2023-07-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My family ( my wife XXXX XXXX and I are join account holders ) has been a costumer of Citibank since XXXX. On or about XXXX XXXX, on daily basis, up to 10 transactions a day amounting to thousands of dollars in total, at same/similar location in another State ( WA, we live in CA ), minimal amounts were withdrawn ( presumably to game the Citibank 's substandard security ) from our checking account without our knowledge or consent. Citibank never raised any alarm nor notified us at any time of these highly suspicious transactions. When we found out after receipt of monthly statement and immediately raised the issues with Citibank, filed a police report, provided declarations under penalty of perjury that we did not have knowledge or authorize subject fraudulent transaction, local Citibank representatives assured us on record after review that it was very clear that were we victims of fraud and Citibank would credit us for the fraudulent transactions. However, later on via letter dated XX/XX/XXXX Citibank informed us that subject fraudulent transaction 'appear to be consistent with your normal banking activities. ' Furthermore, subject Citibank letter noted : 'YOU ARE ENTITLED BY LAW TO OBTAIN COPIES OF THE INFORMATION USED IN OUR INVESTIGATION. ' Despite our repeat written and telephonic request to date that Citibank comply with applicable law and provide us with 'copies of the information used in [ its ] investigation, ' Citibank has refused to comply with applicable law to provide requested information. As of today, I have been deprived of nearly 50hrs from work and family to address this matter to no avail. In short, Citibank has a failed and substandard-in-the-industry security in place allowing thieves to steal our money. When my family found out and notified Citibank, instead of crediting us for the amounts, Citibank defamed my family by implying we are not being truthful, failed to reimburse us, and refused to comply with applicable law and its own letter in providing us with 'copies of the information used in its investigation. ' Nor could Citibank without doubt affirm that its own employees and/or agents with insider knowledge ( withdrawing minimal amounts ) were not involved in gaming its security to commit subject theft ; thus my families plea to CFPB for assistance ; thank you.
Frequently Asked Questions
What is Complaint #7237116 about?
Complaint #7237116 was filed against Citibank, N.A. regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2023-07-11T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.